Ask about inspection costs before agreeing to a separate paid repair.
| Situation | Position |
|---|---|
| Form | Free if offered |
| Necessary diagnosis | Price disclosed first |
| Covered seller remedy | Repair or replacement free |
Form versus diagnosis
The form is voluntary. Commission services explain that diagnostic costs may be charged when the defect or repair method cannot otherwise be established. A later deduction from the repair bill is possible, not guaranteed.
Check seller liability
A professional seller must repair or replace a fault covered by the legal guarantee without charge. This concerns covered delivery defects, not every later fault or private sale. Do not treat diagnostic-fee guidance as permission to charge for that remedy.
Check national rules
National transposition and application were due by July 31, 2026. That deadline does not establish a particular country’s implementation; check its applicable rules before deciding a dispute.
Questions before inspection
- What will diagnosis cost?
- Is it payable if I decline repair?
- Will it reduce the repair bill?
Sources & scope
AI-assisted guide. The Commission Q&A is explanatory services guidance, not an authoritative court interpretation.